NSURLSession/NSURLConnection HTTP load failed when trying to stream an Office 365 Video on iOS 9

Yesterday, I was playing with Office 365 Video and I wanted to be able to play/stream videos from Office 365 into an iOS app.

The first step to be able to read a video was to retrieve the streaming URL of that video in Azure Media Services (which is used behind Office 365 to offer streaming capabilities).

It’s pretty simple using the Office 365 REST API :


When you execute that request, you retrieve the URL to play/stream the video from Azure Media Services in HLS format (HTTP Live Streaming). This URL should look something like :


To play/stream the video into an iOS app, you can use the built-in video player (AVPlayer) which is compatible with HLS format. To do that, you just have to write few lines of code :

let URL = NSURL(string: "...")  // Put here the URL retrieved from GetPlaybackUrl
let playerViewController = AVPlayerViewController()
playerViewController.player = AVPlayer(URL: URL!)
presentViewController(playerViewController, animated: true, completion: nil)

If you run this code on iOS 8, there’s no problem and everything should work fine. But if you run the same code on iOS 9, it should throw an exception like that :

NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)

You have to wonder why the same code don’t work on the last version of iOS. The answer is quite simple : App Transport Security (ATS).

In iOS 9, there are new security mechanisms that have been implemented to ensure that, when an app uses network communications, the traffic is encrypted to ensure confidentiality.

But if you look the URL of the video, it uses HTTPS so the traffic is encrypted. Then why an exception was thrown ? It seems that the ciphers used to encrypt the traffic are considered as unsafe by iOS 9.

What to do to be able to play/stream the video in that case ? It’s possible to configure how ATS works by modifying the info.plist file of your app.

There are many ways to do that and the most easiest is to add the following key/values :


For in-house apps or development purposes, it’s very useful but not secured because ATS is completely disabled. If you read Apple’s documentation, it also could be a reason to reject your app if you want to publish it on the AppStore.

If you want to manage more precisely which URLs can be used without problems with ATS, you have to add exception domains in your info.plist as you can see above :


With these settings, we configure ATS to allow more ciphers to encrypt HTTPS traffic, for two domains (and all sub-domains) used by Azure Media Services to stream videos.

If you prefer to use the editor available in Xcode to edit your info.plist, rather than manually editing the XML file, you just have to add key/values like :

Office365 Video - App Transport Security

Now if we execute our app, we are able to play/stream the video without any exceptions. 😉

3 thoughts on “NSURLSession/NSURLConnection HTTP load failed when trying to stream an Office 365 Video on iOS 9

  1. Pingback: An SSL error has occurred when trying to use the Outlook REST API on iOS 9 or OSX 10.11 (El Capitan) | Beecome Digital

  2. Papan

    Can I play the videos with the help of O365 video app which store in one-drive. Like we can open ms word with the protocol ms-word found from your previous post. we use protocol mentioned below.
    – ms-word:
    – ms-powerpoint:
    – ms-excel:
    – ms-visio:
    – ms-access:
    – ms-project:
    – ms-publisher:
    – ms-spd:
    – ms-infopath:

    Can you please tell me what is the URI Schemes for the O365 app. Or there is any other way to achieve the asme.


    1. Papan

      I want to open a video which is store in one drive with O365 ios app. Previously I was able to open a Microsoft word file with the help of URI Schemes like



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